Privacy Policy

Last Updated: 11th May, 2024
At Halei Digital Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our UE5 online courses and related services.

1. Information We Collect
   1.1. Personal Information:

Name
Email address
Billing address
Payment information
Phone number (optional)

1.2. Course-Related Information:

Course progress and completion data
Quiz and assessment results
Participation in forums or Q&A sessions

1.3. Technical Information:

IP address
Browser type and version
Operating system
Device information
Log data and usage statistics

2. How We Use Your Information
   We use your information for the following purposes:
   2.1. To provide and maintain our services
   2.2. To process payments and send transaction notifications
   2.3. To respond to your inquiries and provide customer support
   2.4. To send you updates about your courses and our services
   2.5. To improve our courses and develop new features
   2.6. To comply with legal obligations
3. Data Sharing and Disclosure
   We may share your information with:
   3.1. Service providers who assist us in operating our platform
   3.2. Payment processors for secure transaction handling
   3.3. Legal authorities when required by law or to protect our rights
   We do not sell your personal information to third parties.
4. Data Retention
   We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
5. Your Rights
   Under the UK General Data Protection Regulation (GDPR), you have the following rights:
   5.1. Right to access your personal data
   5.2. Right to rectification of inaccurate data
   5.3. Right to erasure (‘right to be forgotten’)
   5.4. Right to restrict processing
   5.5. Right to data portability
   5.6. Right to object to processing
   To exercise these rights, please contact us using the information provided in Section 10.
6. Cookies and Tracking Technologies
   We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings.
7. Data Security
   We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
8. Children’s Privacy
   Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
10. Contact Us
    If you have any questions about this Privacy Policy or our data practices, please contact us at:
    Halei Digital Ltd
    Clerkenwell House 45-47 Clerkenwell Green, London, England, EC1R 0EB
    Email: support@ue5forestenvirot.ech
11. Data Protection Officer
    Our Data Protection Officer can be contacted at:
    support@ue5forestenvirot.ech
12. Supervisory Authority
    If you are unsatisfied with our response to any data privacy concerns you may have, you have the right to file a complaint with the Information Commissioner’s Office (ICO):
    Information Commissioner’s Office
    Wycliffe House, Water Lane
    Wilmslow, Cheshire, SK9 5AF
    Website: https://ico.org.uk