Refund Policy

Refund Policy for Halei Digital Ltd UE5 Online Courses
Last Updated: May 11th, 2024
At Halei Digital Ltd, we are committed to providing high-quality UE5 online courses and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds on our online courses and related services.

1. Eligibility for Refunds
   1.1. 14-Day Cooling-Off Period: In accordance with UK consumer protection regulations, customers have the right to cancel their purchase within 14 days of the date of purchase without giving any reason. This is known as the “cooling-off period.”
   1.2. Course Access: If you have accessed more than 25% of the course content or have downloaded a significant portion of the course materials, you may not be eligible for a full refund after the cooling-off period.
   1.3. Subscription-Based Services: For any subscription-based services, refunds will be prorated based on the unused portion of the subscription period.
2. Refund Process
   2.1. To request a refund, please contact our customer support team at [Insert Contact Email] with your order number and the reason for your refund request.
   2.2. Refund requests made within the 14-day cooling-off period will be processed within 14 days of receiving the request.
   2.3. For refund requests made after the cooling-off period, we will review each case individually and may offer a full or partial refund at our discretion.
3. Refund Methods
   3.1. Refunds will be issued using the same method of payment used for the original purchase.
   3.2. In cases where the original payment method is no longer available, we will work with you to find an alternative refund method.
4. Exceptions and Special Circumstances
   4.1. Technical Issues: If you experience persistent technical issues that prevent you from accessing the course content, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full refund regardless of the time elapsed since purchase.
   4.2. Course Cancellation: In the event that Halei Digital Ltd cancels a course, all enrolled students will receive a full refund.
   4.3. Promotional or Discounted Purchases: Courses or services purchased at a discounted rate or as part of a promotion may have different refund terms, which will be clearly stated at the time of purchase.
5. Non-Refundable Items
   5.1. Individual tutorial sessions or one-on-one mentoring services that have already been delivered are non-refundable.
   5.2. Downloadable course materials or digital products that can be accessed immediately after purchase are non-refundable once the download has started or the content has been accessed.
6. Abuse of Refund Policy
   6.1. Halei Digital Ltd reserves the right to refuse refunds to customers who abuse this policy, such as repeatedly purchasing and refunding courses or sharing course content in violation of our Terms of Service.
7. Changes to this Policy
   7.1. We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
   7.2. The refund policy in effect at the time of purchase will apply to that transaction.
8. Contact Us
   If you have any questions about this refund policy or would like to request a refund, please contact our customer support team at [Insert Contact Email].
   By making a purchase on our platform, you acknowledge that you have read, understood, and agree to this refund policy.